“Personal Information” is information about you that is personally identifiable to you, like your name, address, email address or phone number, history of your use of this Website, your transmissions, messages, feedback, and communications that have passed through the Website, as well as other non-public information that is associated with the foregoing.
Information We Collect
The Service collects certain information from you directly from your input and automatically through the Service’s technologies.
A. Personal Information That You Provide
When you create a Dispute Resolution Data account, the types of Personal Information that the Service collects directly from you include the following:
- Contact information (e.g., your name, email address, and telephone number)
- Username and password
- Payment information
- Comments and feedback
- Interests and communication preferences
The Service also collects any other types of Personal Information that Dispute Resolution Data expressly asks you to enter and submit to the Service.
B. Information Collected Automatically
The Service automatically collects certain information regarding your use of the Service, such as the following:
- Internet protocol addressed used to connect your computer to the Internet
- Computer, device and connection information, such as browser type and version, operating system, mobile platform, and unique device identifier and other technical identifiers
- Uniform Resource Locator (URL) click stream data, including date and time, and content you viewed or searched for on the Service
We may use and disclose automatically collected information for any purpose, except where restricted by applicable law. If we combine any automatically collected information with Personal Information, we will treat the combined information as Personal Information.
We may use aggregate information, which does not identify specific individuals, for any purpose.
C. Cookies and Anonymous Identifiers
Cookies enable member registration, login, and personalization, among other things. In general, cookies cannot identify you directly, but when you furnish Personal Information through the Service, this information may be linked to the non-personally identifiable data stored in cookies sent to your browser from the Service.
Your computer’s Internet browser is most likely set up to accept cookies automatically. If you would like to disable this feature you may do so by adjusting the options or preferences in your browser. However, by doing so, you may not be able to register, login or make full use of the Service. You can also use your mobile device’s settings to manage the available privacy options.
Use of Information
- To assist you in completing a transaction or order
- To provide and improve service and support
- To update you on relevant new services and benefits
- To contact you regarding our products and services or other products and services from third parties
- To invite you to participate in surveys, sweepstakes, competition and similar promotions
- For data analysis, audits, developing new products, enhancing the Service, identifying usage trends and determining the effectiveness of our promotional campaigns or in other ways to which you have expressly agreed in a customer agreement with us
- To prevent and detect security threats, fraud or other malicious activity
- To comply with our legal obligations, resolve disputes, and enforce our agreements
Sharing or Disclosing of Information
We share only your Personal Information in the following limited circumstances.
- Agents, Representatives, and Business Partners. Your Personal Information may be accessible to our agents, representatives, and business partners for which we are acting as an agent, licensee, joint venture or publisher.
- Service Providers. Your Personal information may be accessible to our service providers and suppliers, which assist us with producing and delivering our products and services, operating our business, and marketing, promotion and communications. These providers and suppliers include, for example, credit card processors, customer support, email service providers, IT service providers and shipping agents.
- Institutional Subscribers. If you access the Service through an institution-sponsored subscription, your Personal Information and certain usage data gathered through the Service, such as the number of items you downloaded and any non-subscribed items you accessed, may be shared with your institution for the purposes of usage analytics and subscription management. If your institution is a corporation or other business entity, additional usage data, such as the types of records you viewed and the number of searches you ran, also may be shared for the purposes of cost attribution.
- Other Third Parties. We may share Personal Information with other third parties if we expressly told you about such potential disclosure at the point at which you submitted the information to us.
- Compliance with Law and Similar Obligations. We may share Personal Information in order to (i) respond to or comply with any law, regulation, subpoena or court order; (ii) investigate and help prevent security threats, fraud, or other malicious activity; (iii) enforce and protect the rights and properties of Dispute Resolution Data; and (iv) protect the rights or personal safety of our employees and third parties on or using our property.
- Change in Corporate Circumstances. If Dispute Resolution Data, the Service or a related asset or line of business is acquired by, transferred to or merged with another company, your Personal Information may be disclosed to the prospective or actual purchaser. The Service also may provide access to message boards, discussion forums, profile pages, or other services to which you are able to post Personal Information and materials. Any information you post or disclose through these services is public, and you should exercise caution when disclosing Personal Information in any such public areas.
We take reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of information. These include internal reviews of our information collection, storage and processing practices and security measures, including reasonable encryption and cyber security measures to guard against unauthorized access to systems where we store Personal Information.
We restrict access to personal information to our employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Notwithstanding anything to the contrary, the foregoing does not restrict, limit, or supersede the warranties and disclaimers in the Terms of Service.
You can manage available communication preferences when you register with the relevant Service, by updating your account preferences, or, where applicable, by using the “opt-out” or unsubscribe mechanism or other means provided within the communications that you receive. We reserve the right to notify you of changes or updates to the Service whenever necessary.
Accessing and Updating Personal Information
When you use any of our Service, we make good faith efforts to provide you with access to your Personal Information and either to correct this information if it is inaccurate or to delete such information at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask each individual user to identify himself or herself and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Cross-Border Transfer of Personal Information
Your Personal Information may be transferred to other countries for processing, and by using the Service, you consent to the transfer of information outside of your country of residence, which may have different personal data protection rules than in your country.
Dispute Resolution Data complies with the U.S.–EU Safe Harbor Framework and the U.S.- Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and Switzerland. Dispute Resolution Data has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbor Program, and to view Dispute Resolution Data’s certification, please visit http://www.export.gov/safeharbor.
Dispute Resolution Data’s third party to serve as its independent recourse mechanism (IRM) for Safe Harbor-related dispute resolution is the American Arbitration Association www.adr.org.
Dispute Resolution Data, LLC